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Factors influencing the success of an E-participation project in South Africa

Type of Resource:

Year of Publication:

- Enablers
- Challenges
- Outcomes and Impacts

- Digital Literacy And Skills
- Internet for Democracy
- Internet Or Digital Rights and Freedoms

Author(s): Bennett, Dine

The purpose of this research is to contribute to knowledge of e-participation in developing countries , and specifically to identify the factors that influence the success of service delivery e-participation initiatives. A case study was conducted of an e- participation project - Project Lungisa - and qualitative data, in the form of interviews, documents and field notes, was collected and analysed in order to identify these influencing factors. As predicted in the literature review, citizens’ trust in government, stakeholder management, ICT infrastructure and project leadership were factors that influenced Lungisa’s success. Political consensus and inclusion did not influence success, and as a result two of the study ’s propositions could not be confirmed. Unanticipated factors that emerged as influential include local government support, independence from government and political parties, the use of mobile phone technology, marketing and advertising and community integration.


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Country of Study:
South Africa,

Study Quality