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The role telecentres play in providing e‐government services in rural areas: A longitudinal study of Internet access and e‐government services in Tanzania

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- Enablers
- Challenges
- Outcomes and Impacts

- Digital Literacy And Skills
- Internet Governance

Author(s): Bjørn Furuholt & Øystein Sæbø

In this paper, we explore the role played by telecentres for providing e‐government services in rural areas. We do so by reporting from a longitudinal multiple case from Tanzania, one of the least urbanised African countries with only 23% of the population living in urban areas. Telecentres are proposed to operate as multipurpose community information and communication technology access centres offering e‐government services (as well as other services), providing information, transactions, and entitlements. The supply and use of e‐government services is in our cases found to remain almost unchanged over the last 5–10 years, and there is still a long way to go to fully use the advantages and strengths of e‐governments, due to infrastructure (lack of computers and lack of, or slow and unstable, connections), management (lack of marketing and lack of relevant information and services), and human factors (lack of awareness and knowledge among the citizens).


Region of Study:
East Africa,

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