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When I chat online, I feel relaxed and work better: Exploring the use of social media in the public sector workplace in Rwanda

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- Enablers
- Challenges
- Outcomes and Impacts

- Digital Literacy And Skills
- Internet for Democracy

Author(s): Dominique Nduhura; & Michael Prie

This paper explores the use of social media in the public sector workplace in Rwanda, a country that encourages new media technologies in all areas, including public institutions. we investigate how public employees reconcile job-related and private uses of social media in the workplace. Our key findings reveal that social media are increasingly playing a central role in how public institutions function, and they are used to coordinate various activities (e.g., meetings and sharing information).


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