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Impact of E-Government on Governance Service Delivery in Nigeria

Type of Resource:

Year of Publication:

- Enablers
- Challenges
- Outcomes and Impacts

- Internet for Democracy
- Internet Governance

Author(s): Adegoroye AA, Oladejo MO, Yinus SO

The study aimed at examine the influence of e-government on governance service delivery in Nigeria. The study were carried out in Ogun state. One hundred and Twenty five (125) Questionnaires were found useful for the purpose of the study. Data collected was analyzed using frequency table and percentage analysis while the non-parametric statistical test Chi- square was used to test the formulated hypothesis. Findings show that Electronic system of Operation help government workers to display technological skills and connect them with other world and also reduce the stress of queue in government ministries and department by citizens dealing with government .the result of tested hypothesis buttress that E-government improve service delivery by the public sector in a form of transactional convenience, savings of time and save of service cost which has recuperate customer’s relationship and satisfaction.


Region of Study:
West Africa,

Country of Study:

Study Quality