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Empirical Examination of e-Government in Developing Countries and its Value in Kenya’s Public Service

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- Enablers
- Challenges
- Trends

- Internet for Democracy
- Internet Governance
- Internet Or Digital Rights and Freedoms

Author(s): Kennedy Okong’o and Michael Kyobe

Informed by the model of public value management, the paper sought to identify the dimensions of the public value of e-Government. Thus, a framework was adapted and tested on data collected in a survey of 340 public service officers in Kenya. Through structural equation modeling, an e-Government public value model was generated, and this formed the main contribution of the paper. At a theoretical level, the model demonstrated cognizance of e-governance multi-faceted nature, and as such may inform the development of full-bodied policies to drive efficiency in public service delivery. The model may aid in elucidation of the drivers which inform the use, or fear of use of e-government infrastructure. In addition, at a methodological level, the paper suggests the place of mixed methods in information systems research. This aids in understanding the unique qualitative and quantitative measures of perception of public value of e-Government. In this regard, the estimated model shows the magnitude of influence of e-Government on various dimensions of public values.


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