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Public Sector ICT Survey Report 2016

Type of Resource:
Research report

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- Enablers
- Challenges
- Trends

- Internet Access, Affordability And Use

Author(s): KNBS

According to the survey, there was high mobile phone use in enterprises at 85.7 per cent compared to 65.8 per cent in public institutions. This could be explained by the practise of enterprises providing their employees with mobile handsets and lines to facilitate work. The results of the surveys reveal that a high proportion of public institutions and enterprises had high Internet connectivity at 80.2 per cent and 84.2 per cent, respectively. Those accessing Internet elsewhere was high at 17.8 per cent and 9.1 per cent in public institutions and enterprises, respectively. A higher proportion of public institutions (46.4 per cent) reported to have experienced computer virus attacks compared to enterprises (21.7 per cent). Other forms of online crimes experienced included hacking at 7.3 per cent and 5.5 per cent for institutions and enterprises, respectively The results of ICT Survey 2016 indicate that despite the existence of the National Kenya Computer Incident Response Team Coordination Centre (National KI-CERT/CC), a considerable proportion of public institutions (39.7 per cent) and enterprises (46.3 per cent) did not report online crime to the centre. This implies inadequate awareness by both public institutions and enterprises on the role of National KI-CERT/CC. Online crimes were mainly reported to ICT Authority, Kenya Police Service and Communications Authority of Kenya.


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