Knowledge and Use of Social Media by Reference and User Services Librarians in Public and Private Universities in Ghana
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- Internet Access, Affordability And Use
: Michael Ahenkorah Marfo
This research focused on investigating the knowledge and use of social media by reference and user services librarians. The main objectives were to determine the level of knowledge, extent of use, the major social media platforms used, as well as the perceptions librarians held about employment of social media in reference and user services. The findings of the study indicate that majority of the librarians were knowledgeable and used social media for both personal and work-related purposes. They, however, lacked the skill needed to use the array of social media platforms available to make a difference in service delivery. As a result, though librarians had a very good perception of social media, they still found the traditional mode of service delivery more comfortable.
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