Virtualization of Government-To-Citizen Engagement Processes: Evidence From Ghana Driver and Vehicle Licensing Authority
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- Internet Access, Affordability And Use
: Ofoeda Joshua Kwaku
Based on a critical realist paradigm, this study used a mixed-methods (both quantitative and qualitative) approach to examine the various activities involved in acquiring a new driver’s license. The purpose of this study was to explore the factors that enable or constrain virtualization processes in government-to-citizen electronic services using evidence from the Ghana Driver and Vehicle Licensing Authority.
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