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Exploring the Dynamics of Consumerism in Developing Nations: Facilitating Consumers' Adoption of E-Government in South Africa: Supply Side-Driven Virtuous Cycles

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- Enablers
- Challenges
- Trends

- Internet for Democracy
- Internet Or Digital Rights and Freedoms

Author(s): Richard Shambare

This chapter examines the diffusion and adoption of electronic governance systems (e-government) in South Africa. The purpose of the chapter is to determine how the supply side in South Africa has facilitated consumers' adoption of e-government. Findings revealed interesting results. First among many was that e-government is viewed by the government as a panacea to a plethora of socio-economic problems facing the country. It was further revealed that e-government initiatives at the municipality level are quite instrumental in driving the e-government agenda in South Africa. Of note, municipalities have rolled out various e-government programs. As a result, the country's overall e-government rankings were observed to have significantly improved in the recent past.


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South Africa,

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