Type of Resource:
Book

Year of Publication:
2015

Indicators:
- Enablers
- Challenges


Themes:
- Internet Governance
- Internet Or Digital Rights and Freedoms

Author(s): Shawren Singh

Governments are faced with a number of challenges that are due to the increase in the size of the population and the increase in demands from the population for efficient and effective access to services. While the needs of the citizens have evolved, government structures still reflect industrial-age organisational thinking based on a command-and-control model (Tapscott, 2010). In this dilemma of being able to balance the supply and demand for services, government has looked at using ICT to modernise the service-delivery process. The South African government is using ICT to modernise its process; this chapter is an overview of the South African context.

URL
https://www.igi-global.com/chapter/e-government-considerations/115678

Region of Study:
Africa,

Country of Study:
South Africa,

Study Quality
High