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A usability assessment of e-government websites in Sub-Saharan Africa

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- Enablers
- Challenges

- Internet for Democracy
- Internet Governance
- Internet Or Digital Rights and Freedoms

Author(s): Silas Formunyuy Verkijika & Lizette De Wet

A usability evaluation was conducted on 279 e-government websites from 31 countries in Sub-Saharan Africa (SSA). The findings showed that most of the websites performed poorly across the six evaluated usability dimensions. A positive association was observed between e-government website usability and the E-Government Development Index (EGDI). Similarly, e-government website usability was also positively associated the E-Participation Index (EPI).


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Study Quality