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Privacy, security, trust, risk and optimism bias in e-government use: The case of two Southern African Development Community countries

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- Enablers
- Challenges

- Internet for Democracy
- Internet Governance
- Internet Or Digital Rights and Freedoms

Author(s): Willard Munyoka, & Manoj S. Maharaj

The aim of this study was to investigate the effect of privacy, security, trust, optimism bias and perceived risk on citizens’ use behaviour of e-government systems in the Southern African Development Community (SADC). This study proposes an e-government utilisation model. A quantitative design was employed to collect data from a survey of 489 e-government users in Zambia and Zimbabwe to test the model fit using structural equation modelling. Perceived lack of privacy, security, trust; perceived risk and optimism bias were all confirmed as salient factors affecting the utilisation of e-government systems by citizens in Zambia and Zimbabwe. The structural equation model results confirmed the model fit of the proposed e-government research model.


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