Type of Resource:
Journal

Year of Publication:
2019

Indicators:
- Enablers
- Challenges


Themes:
- Internet for Democracy
- Internet Governance
- Internet Or Digital Rights and Freedoms

Author(s): Willard Munyoka, & Manoj S. Maharaj

The aim of this study was to investigate the effect of privacy, security, trust, optimism bias and perceived risk on citizens’ use behaviour of e-government systems in the Southern African Development Community (SADC). This study proposes an e-government utilisation model. A quantitative design was employed to collect data from a survey of 489 e-government users in Zambia and Zimbabwe to test the model fit using structural equation modelling. Perceived lack of privacy, security, trust; perceived risk and optimism bias were all confirmed as salient factors affecting the utilisation of e-government systems by citizens in Zambia and Zimbabwe. The structural equation model results confirmed the model fit of the proposed e-government research model.

URL
https://sajim.co.za/index.php/sajim/article/view/983

Region of Study:


Country of Study:


Study Quality
High