Type of Resource:
Research report

Year of Publication:
2013

Indicators:
- Enablers
- Challenges
- Outcomes and Impacts


Themes:
- Internet for Democracy
- Internet Or Digital Rights and Freedoms

Author(s): Anna Sigwejo; Andy Bytheway; and Shaun Pather

The aims of the research are to identify evaluation criteria and to develop an effective and adaptable means to assess e-government services. Using content analysis, this paper reports on the first stage of the research: the identification and understanding of the factors that influence citizens' adoption and utilisation of e-government services. The evidence at hand confirms that e-government services are underutilised, and the case for developing sound e-government evaluation is thus made.

URL
https://www.researchgate.net/publication/256502587_E-government_services_in_developing_countries_Factors_that_influence_citizens'_utilisation_of_service

Region of Study:
West Africa,

Country of Study:
Ghana,

Study Quality
Medium