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E-government services in developing countries: Factors that influence citizens' utilisation of service

Type of Resource:
Research report

Year of Publication:

- Enablers
- Challenges
- Outcomes and Impacts

- Internet for Democracy
- Internet Or Digital Rights and Freedoms

Author(s): Anna Sigwejo; Andy Bytheway; and Shaun Pather

The aims of the research are to identify evaluation criteria and to develop an effective and adaptable means to assess e-government services. Using content analysis, this paper reports on the first stage of the research: the identification and understanding of the factors that influence citizens' adoption and utilisation of e-government services. The evidence at hand confirms that e-government services are underutilised, and the case for developing sound e-government evaluation is thus made.


Region of Study:
West Africa,

Country of Study:

Study Quality