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Citizen-Centric E-Government Services in Namibia: Myth or Reality?

Type of Resource:
Conference proceedings

Year of Publication:

- Enablers
- Challenges
- Solutions or Strategies

- Digital Literacy And Skills
- Internet for Democracy
- Internet Governance

Author(s): None

Citizen-centric e-government shifts the focus of electronic services delivery from a top-down approach to the end-users. In order to provide better services to the citizens, the Namibian government took the initiative to make services available online and established a national web portal. Despite such initiatives, there are still challenges affecting the v by the Ministry of Home Affairs and Immigration. The findings include a lack of awareness of services, cost factors, inadequate accessibility, a need for full online services, trust and security considerations. Citizens preferred mobile online services and expressed willingness to embrace online services.


Region of Study:
West Africa,

Country of Study:

Study Quality